Are you passionate about helping corporate travellers and experienced in managing business travel? Do you thrive in a dynamic, tech-forward environment? If so, we'd love to hear from you!
At TruTrip, we're revolutionising corporate travel management by integrating accessible tools and systems with exceptional travel options and, most importantly, strong, effective support. Our mission is to bring people together to do great things by helping our clients save money and get more from their travel experiences.
As a Travel & Support Consultant, you will:
Be the First Point of Contact: Triaging inbound queries and support triggers as well as responding effectively to calls and chat-based inquiries.
Platform Expert: Become a super-user to resolve platform-related questions and issues swiftly.
Manage Travel Arrangements: Review travel plans and preempt potential service or travel issues. Address and solve any arising problems proactively.
Maintain Systems: Help tune and maintain our tools and systems so they can help and support the team to deliver more efficient, effective and consistent support.
Enhance User Experience: Collaborate with the TruTrip team to identify ways to reduce support requests. Regularly reach out to users for actionable feedback and new opportunities.
Please note: this is a remote role.
At TruTrip, support is not just about getting the travellers to where they need to be. We believe in delivering exceptional support through:
Being a highly responsive and accessible team
Responsive: We understand that time matters. Our team is committed to addressing concerns swiftly, recognizing that quick solutions enhance user satisfaction.
Accessible: We're here when you need us, through various channels and at convenient times. Our support is not hidden behind barriers; it's readily available to assist you.
Offering efficient, thoughtful, and empathetic problem solving
Efficient: We value your time and strive to resolve issues with precision and clarity, ensuring that solutions are not just quick, but also accurate and reliable.
Thoughtful: Our support isn’t one-size-fits-all. We consider our users needs, preferences, and context to provide personalized solutions.
Empathetic: We listen and empathize, recognizing that behind every query there's a person with a concern. Our support aims to not just fix a problem, but also to understand and address the emotions tied to it.
We deliver this type of service through the right attitude, great knowledge of travel, great knowledge of our systems, the right supporting systems and tools and a good understanding of our clients and providers.
We're looking for someone who:
Loves Helping People: Has experience in customer service within the travel and hospitality industry. Demonstrated ability to provide amazing support that genuinely helps customers.
Is Tech-Savvy: Comfortable with software and internet tools. An inner geek when it comes to technology. Strong interest in AI.
Understands Business Travel: Familiar with the unique needs of business travelers versus vacation travelers.
Is Innovative and Collaborative: Thrives on improving processes, methods, and communications. Aspires to contribute to the development of our systems and solutions.
Excels in Customer Support: Conversant with support software like Zendesk. Comfortable handling chat, call, and email requests.
Has Strong Sabre GDS Experience: Practical experience with Global Distribution Systems (e.g., Sabre) for managing travel plans. Preferably over 1 year of experience.
Communicates Effectively: Professional proficiency in English, both written and verbal. Low typo issues when responding via email and chat.
Is Adaptable and Reliable: Happy to work in a predominantly remote environment. Has steady and reliable internet access. Can provide their own computer.
Competitive Salary
Flexible Leave Policy
Growth Opportunities